FAQ

🐾 Pawraay – Frequently Asked Questions (FAQ)

1. What types of products does Pawraay offer?
We offer a wide range of pet supplies including toys, grooming tools, beds, collars, feeders, and cleaning accessories for dogs, cats, and other pets.

2. Where is Pawraay based?
Pawraay is an online pet supplies store based in the USA. We proudly serve pet lovers worldwide through our online platform.

3. How long will it take to receive my order?
Most orders are processed within 1–3 business days and delivered within 7–15 business days, depending on your location and shipping option selected.

4. How can I track my order?
Once your order ships, we’ll send you a confirmation email with a tracking number and a direct link to follow your package’s progress.

5. What is your return policy?
If you’re not completely satisfied, you can request a return or exchange within 14 days of receiving your order. Please check our Return Policy page for full details.

6. Do you offer free shipping?
Yes! Pawraay offers free shipping on all orders — no minimum purchase required.

7. Are your products safe for pets?
Absolutely! All our products are carefully selected from trusted suppliers to ensure pet safety, durability, and comfort.

8. What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Shopify Payments for a smooth and secure checkout experience.

9. Can I change or cancel my order after placing it?
You can make changes or cancel your order within 12 hours of purchase. After that, your order may already be processed for shipment.

10. How can I contact Pawraay customer support?
You can reach our friendly support team anytime through the Contact Us page or by emailing support@pawraay.com — we usually respond within 24 hours.